Application Management

Application management is not just about managing operation, fixing and upgrading the software applications, it is also about dealing with customer’s satisfaction about the issues which the product is intended to address.

Decimal helps in providing all levels of support and enhancements to its clients globally. Our expert team helps in handling initial service desk queries and correcting application errors, through to preventative maintenance, for both packaged and custom application systems.

Decimal’s application management suite consists of:

• Application Development
• Application Maintenance
• Application Migration
• Application Reengineering

At Decimal best practise procedures are utilized as a part of verifying, that the developed application meets the formalized needs consented to.

Decimal follows the 4D methodology for custom application development:

• Define
• Design
• Develop
• Deploy

Decimal helps software providers meet the challenge of on-going product support and maintenance with a range of services designed to substantially lower their maintenance costs and ensure timely response and guaranteed service levels.

With teams staffed in Singapore and Indian development centres, Decimal can serve as an extension of a client’s support team, or provide turnkey, round-the-clock support services. Our professional service model, which includes a “shadow team” able to supplement the core team as necessary, provides clients with greatly enhanced flexibility in addressing special maintenance and support needs.

Our offerings for migration are as follows:

• Porting
• Conversion
• Extension
• Integration

Decimal can rapidly and effectively reengineer your legacy software applications to contemporary platforms with optimized architectures, simultaneously retaining or enhancing the value of those applications. We bring together our proven processes, technology expertise and tools to reengineer your software applications to modern technologies such as .NET and J2EE.

Our offerings for reengineering are as follows:

• Assessment
• Language Upgradation
• User Interface conversion
• Database changes
• Technology Upgradation

Mobility

Decimal helps in developing end-to-end mobile applications across different mobile platforms and offers to deliver mobile apps with high efficiency at reduced cost. Our expert team offers a complete range of services from business counseling to versatile based business arrangements, mobile technology services and mobility solutions. Decimal’s mobility team excels in providing innovative solutions for the mobile apps based on your requirements.

Our service include:

• Responsive design
• Android Application Development
• Windows phone Application Development
• Blackberry Application Development
• Smartphone applications
• Iphone Application Development
• Ipad Application Development

Technology Consulting

Technology consulting has turned into an imperative business as organizations IT needs became more complex. It gets progressively troublesome for organizations to settle the majority of their IT related issues without getting outside help. Decimal helps organizations make tough decisions in regards to their future IT needs and any associated costs. We adjust vitality of having solutions with the reality of company budgets.. We provide you with a precise idea of the financial, operational, and work costs.

Decimal provides consulting on challenging and important issues, such as:

• Driving core business strategy
• Improving Strategic Initiatives
• Optimizing organizational structure
• Focusing marketplace action
• Building and sustaining competitive advantage through IT
• Business process optimization
• Impact of IT strategy on business operations
• Forging an enduring business and IT relationship
• Building strategic outsourcing and offshoring processes
• Reducing operations complexity and improve performance
• Sourcing optimal resources for IT needs
• Benchmarking IT performance for business

Decimal helps in setting overall characterized IT objectives for the organization with a specific end goal to support the dominating corporate strategy. We provide a complete range of product, solution, and application support, delivering strategic vision as well as tactical implementation assistance.

Product Development

As software product firms get ready for future development and extension, they face difficulties like consistent advancement, product portfolio support, innovative technology advancement, value management and shorter product improvement lifecycles. Today, saving money is the primary motivation for Independent Software Vendors (ISVs) seeking offshore outsourcing vendor relationships. Some companies, not satisfied with potential savings of 20% to 40%, seek greater savings by opening their own offshore product development and maintenance centres. This practice is particularly prevalent in the high-tech sector, where companies may already have offshore R&D centres, and in the financial services sector, where companies are looking to reduce costs and/or better secure their internal systems. Unfortunately, the management investment and overhead costs associated with opening a high-quality offshore product development centre that is intended to support an enterprise IT organization rarely justifies the payoff. Companies that are interested in opening their own offshore development centres should weigh the risks and benefits carefully and realistically before they embark on this major and, in most cases, unnecessary step. Decimal leverages upon wealth of experience in building and maintaining commercial software products and application platforms for global ISVs. We offer ISVs the benefits of outsourcing, while minimizing the “hidden” costs sometimes involved in outsourcing, such as the cost of managing the work or ensuring quality.

At Decimal we influence our rich innovation and space skill to provide all the desired benefits that ISVs seek including reduced cycle times, enhancing time-to-market abilities, superior quality and rapid resource ramp up/down at decreased expenses. We offer our clients:

• Local and offshore development centers, with expert teams staffed across centers
• Excellence in project management, with local account and project managers providing day-to-day client contact
• Enhancing time-to-market abilities
• Concept development and evaluation of product
• Proven processes based on experience in helping software providers and enterprise clients effectively outsource software services
• Expertise in leading & emerging technologies as well as agile-based development methodologies

Decimal offers product services under its proprietary methodology called ProCoDe (Product Co-Development). The differentiating factor of our product services is the emphasis on collaboration among clients and Decimal. Through this approach, Decimal not only offers the traditional benefits of offshoring product services but also provides the features of a captive center including total control over operations, high degree of transparency and complete protection of IP.

Decimal’s ProCoDe services range from product application design and application development, product quality assurance and testing, to product maintenance and support. We offer ISVs both point solutions as well as turnkey solutions, such as comprehensive user support services. We have an established process for companies seeking to establish a dedicated Offshore Development Center, allowing them to begin with project-based engagements and progress over time to managed operations in a joint venture or other structure designed to suit their needs. Taking a product from concept to reality is a complex and arduous process. Decimal assists ISVs in this respect by tailoring product services that best fit our clients’ business requirements.

ProCoDe Spectrum:

Decimal has developed a detailed product road map with comprehensive service offering for each constituent. The core emphasis is on collaborative end-to-end process cycle, which leverages upon joint learning curves, while providing greater flexibility, cost advantages, and compressed time to market benefits. While certain elements of the product road map are initially more amenable for outsourcing, Decimal can collaborate with clients for end-to-end product services.

Decimal helps ISVs spend smarter and reap results better by strategically leveraging a global delivery model for product services to achieve the benefits of:

• Innovative product development methodologies to visualize prototype, design and construct a software application
• Reduced product development costs through offshore development and gain a winning edge against competition
• Greater bandwidth to simultaneously develop multiple versions of products, or to include greater functionality at tighter deadlines
• Faster products to market advantage by leveraging upon our 24x7 time zone coverage
• Extending products to new technology platforms
• Establishing dedicated offshore development centers and enabling our clients focus on their core business
• Building offshore capability within the client organization
• Enabling the client to develop process mastery
• Promoting innovation
• Providing complete control and transparency

Whatever the needs and timelines be, Independent Software Vendors (ISVs) can trust Decimal to deliver measurable success through product services.

Testing

Decimal has developed methodologies for end-to-end testing of cutting-edge frameworks, and has sufficient presentation to testing of systems by utilizing customer’s in-house strategies. Decimal gives vigorous audit, testing and change control techniques, guaranteeing savvy, quick and quality deliverables through a worldwide conveyance model comprising of on location, close shore and onsite/offshore execution.

Decimal framework encourages speedy increase/down of assets focused around customer needs, requirements, and results in noteworthy general time and expense diminishments. Clients can make use of the time zone variations to evolve project schedules, achieving round the clock productivity.

Decimal fulfils all prerequisites recognized by the Gartner Group as crucial to a top-notch offshore vendor, including:

• Proven track record
• Experienced on-site project management
• Solid quality program
• Disciplined methodology
• State-of-the-art offshore Infrastructure
• Matching client skills and project requirements
• Adequate number of qualified resources
• Ability to mirror user's processes and standards

Testing Services

As business environment gets to be more dynamic, there is need to shrink the product release cycles while overseeing expenses and risks. Decimal addresses these issues through a complete scope of testing administrations. We offer autonomous testing services spanning the entire software release lifecycle. This incorporates figuring the test plan & test cases, execution, defect analysis, risk assessments and recommendations. Decimal’s quality affirmation administration helps clients convey software with certainty and contend better in the business sector.

Collaborating with Decimal helps clients influence upon Decimal’s involvement in testing business applications (as shown below) on different platforms and technologies. We provide testing services with in the targeted domains of monetary services, manufacturing, hi-technology, education, and healthcare; while supporting technologies such as .NET, J2EE, Mainframes and Open Source.

Digital Marketing

Decimal Informatics provides innovative digital marketing strategies that help client create, evaluate and run campaigns through social media on different platforms. Creative content and optimization helps the client in branding and monetizing the online business with high quality and service. Digital marketing team has developed expertise in targeting the right audience and the right channels to make a difference in the online business. Digital marketing team helps in influencing the target audience through paid advertising and organic search on the Internet. Digital marketing helps in tracking the ROI accurately. Decimal offers a wide range of services in digital marketing, which involves:

• SEARCH ENGINE OPTIMIZATION
• SEARCH ENGINE MARKETING
• SOCIAL MEDIA MARKETING
• E-MAIL MARKETING
• MOBILE MARKETING

WHAT IS BCM?

A BCMS emphasizes the importance of understanding the organization's needs and the necessity for establishing business continuity management policy and objectives, implementing and operating controls and measures for managing an organization's overall capability to manage disruptive incidents, monitoring and reviewing the performance and effectiveness of the BCMS, and continual improvement based on objective measurement.

A BCMS, like any other management system, has the following key components: a policy; people with defined responsibilities; management processes relating to policy, planning, implementation and operation, performance assessment, management review, and improvement; documentation providing auditable evidence; and any business continuity management processes relevant to the organization. Business continuity contributes to a more resilient society. The wider community and the impact of the organization's environment on the organization and therefore other organizations may need to be involved in the recovery process

WHY IS BCM IMPORTANT?

BCM-readiness provides reassurance to your internal and external stakeholders that your operations are able to meet the needs of the contingency and you are prepared for the 'worst case scenario' situations. As a robust BCM system also requires the collaboration of your key suppliers, the upgrading of your key suppliers' BCM plans will improve your entire supply chain. The ability to weather adversity will give you company an edge against your competitors. In Summary, BCM is more than just insurance for your business. A BCM ready organization is able to:

• Be recognized as a reliable and sustainable business partner
• Enhanced business reputation and consumer confidence
• Protect assets and the business infrastructure
• Maintain operations and minimize financial impact during crisis By increasing the resilience of businesses in Singapore, it will further boost Singapore's status as a trusted business hub. This will help to attract more business opportunities and fuel the growth of your company. Your preparedness for crisis will collectively enhance the nation's resilience to crisis.

Professional Practices

Introduction

Business Continuity Management (BCM) is a management process that identifies risk, threats and vulnerabilities that could impact an entity's continued operations and provides a framework for building organizational resilience and the capability for an effective response.

The Professional Practices are a body of knowledge designed to assist the entity in the development and implementation of a BCM program. Use of the Professional Practice framework can increase the likelihood that no significant gaps will be present in your program as well as increase the likelihood that the various parts of the program will work cohesively in an actual event.

These Professional Practices are intended to serve as both a guide for BCM Program development, implementation and maintenance and as a tool for conducting audits of an existing program. Using the Professional Practices to audit a program can identify program gaps or deficiencies so they may be corrected before an event occurs.

The Professional Practices have been developed and maintained by experienced Business Continuity professionals to provide a consistent framework for the industry, to assist others who wish to enter this field with the body of knowledge to develop the skills needed and to assist organizations in benchmarking their program against accepted and proven practices.

The sections within these practices are not presented in any particular order of importance, as it may be necessary to undertake or implement sections in parallel during the development of the BCM Program.

Professional Practice Subject Area Overview

1. Program Initiation and Management

Establish the need for a Business Continuity Management Program within the entity and identify the program components from understanding the entity's risks and vulnerabilities through development of resilience strategies and response, restoration and recovery plans. The objectives of this professional practice are to obtain the entity's support and funding and to build the organizational framework to develop the BCM program.

2. Risk Evaluation and Control

The objective of this professional practice is to identify the risks/threats and vulnerabilities that are both inherent and acquired which can adversely affect the entity and its resources, or impact the entity's image. Once identified, threats and vulnerabilities will be assessed as to the likelihood that they would occur and the potential level of impact that would result. The entity can then focus on high probability and high impact events to identify where controls, mitigations or management processes are non-existent, weak or ineffective. This evaluation results in recommendations from the BCM Program for additional controls, mitigations or processes to be implemented to increase the entity's resiliency from the most commonly occurring and/or highest impact events.

3. Business Impact Analysis

During the activities of this professional practice, the entity identifies the likely and potential impacts from events on the entity or its processes and the criteria that will be used to quantify and qualify such impacts. The criteria to measure and assess the financial, customer, regulatory and/or reputational impacts must defined and accepted and then used consistently throughout the entity to define the Recovery Time Objective (RTO) and Recovery Point Objective (RPO) for each of the entity's processes. The result of this analysis is to identify time sensitive processes and the requirements to recover them in the timeframe that is acceptable to the entity.

4. Business Continuity Strategies

The data that was collected during the BIA and Risk Evaluation is used in this professional practice to identify available continuity and recovery strategies for the entity's operations and technology. Recommended strategies must be approved and funded and must meet both the recovery time and recovery point objectives identified in the BIA. A cost benefit analysis is performed on the recommended strategies to align the cost of implementing the strategy against the assets at risk.

5. Emergency Response and Operations

This professional practice defines the requirements to develop and implement the entity's plan for response to emergency situations that may impact safety of the entity's employees, visitors or other assets. The emergency response plan documents how the entity will respond to emergencies in a coordinated, timely and effective manner to address life safety and stabilization of emergency situations until the arrival of trained or external first responders.

6. Plan Implementation and Documentation

The Business Continuity Plan is a set of documented processes and procedures which will enable the entity to continue or recover time sensitive processes to the minimum acceptable level within the timeframe acceptable to the entity. In this phase of the Business Continuity Management Program, the relevant teams design, develop, and implement the continuity strategies approved by the entity and document the recovery plans to be used in response to an incident or event.

7. Awareness and Training Programs

In this professional practice, a program is developed and implemented to establish and maintain corporate awareness about Business Continuity Management (BCM) and to train the entity's staff so that they are prepared to respond during an event.

8. Business Continuity Plan Exercise, Audit and Maintenance

The goal of this professional practice is to establish an exercise, testing, maintenance and audit program. To continue to be effective, a BCM Program must implement a regular exercise schedule to establish confidence in a predictable and repeatable performance of recovery activities throughout the organization. As part of the change management program, the tracking and documentation of these activities provides an evaluation of the on-going state of readiness and allows for continuous improvement of recovery capabilities and ensures that plans remain current and relevant. Establishing an audit process will validate the plans are complete, accurate and in compliance with organizational goals and industry standards as appropriate.

9. Crisis Communications

This professional practice provides the framework to identify, develop, communicate, and exercise a crisis communications plan. A Crisis Communications plan addresses the need for effective and timely communication between the entity and all the stakeholders impacted or involved during the response and recovery efforts.

10. Coordination with External Agencies

This professional practice defines the need to establish policies and procedures to coordinate response, continuity and recovery activities with external agencies at the local, regional and national levels while ensuring compliance with applicable statutes and regulations.